FAQ-Portal

Arrival at car-free Zermatt

All important information can be found here: www.zermatt.ch/en/arrival

If you are spending your holidays in the Chalet Sonnegg we recommend you to take an electric taxi in Zermatt. 
The house Granit, with the two holiday apartments Riffelberg and Schwarzsee, can be reached via Getwingstrasse in 2 minutes on foot. If you take an electric taxi, get yourself taken to point A in the Untere Mattenstrasse: Click here to see

 

Arrival at the apartment

On the day of arrival the apartment is ready for you from approx. from 3 p.m.. You will find your name on the door of the apartment, the door is open and the keys are hanging on the key board. The apartment is furnished ready for occupation. Please make sure that all keys are on the key board when you return home.

  • Chalet Sonnegg: the apartment is on the top floor
  • Riffelberg: the apartment is on the 5th floor in house Granit, a lift takes you upstairs
  • Schwarzsee: the apartment is on the 6th floor in house Granit, the lift takes you to the 5th floor and then a staircase takes you to the 6th floor

Our apartments are completely furnished:

  • bed linen / bath towels / kitchen towels
  • hairdrier
  • Nespresso machine incl. 30 free capsules (additional capsules at cost price)
  • 2 Fondue sets (cheese fondue and fondue chinoise)
  • garbage bags (please bring to the official collection points)
  • TV, Internet, WLAN (password etc. in the information folder in the apartment)
  • Washing machine and tumble dryer on the ground floor (coin-operated machine)

 

Quality Card Zermatt

As a member of the "Zermatt Apartment Verein - ZAV" we can offer you various activities at special conditions: See here.  We will send you your voucher before your arrival or put it in the holiday apartment.

 

Wolli Card - for children up to 9 years old

With the Wolli Card, children can travel free of charge all year round on all mountain railways, take part in events and have a lot of fun. You must book the Wollicard online.

 

First purchase before arrival

If you are visiting us, you can place an order at www.coopathome.ch or www.leshop.ch Enter your holiday home as the delivery address (see below). If you arrive on Saturday, we recommend that you indicate Friday as the delivery date.
IMPORTANT: inform us when you place an order so that we can take care of it!

Delivery addresses:

  • Ferienwohnung Chalet Sonnegg, Brunnmattgasse 19, 3920 Zermatt
  • Ferienwohnung Riffelberg or Ferienwohnung Schwarzsee, House Granit, Unterer Mattenweg 11, 3920 Zermatt

 

Beverage delivery

From an order value of CHF 150 or more, Getränke Welschen delivers your order free of charge. Send us the completed form 3 days before your arrival.